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SERVICE AGREEMENT

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Effective Date: 10/01/2025
Between:
Leadoxys (“Company,” “we,” “our”)
and
Client (“Client,” “you,” “your”)

Collectively referred to as the “Parties.”

1. Purpose

This Service Agreement (“Agreement”) outlines the terms and conditions under which crenest provides marketing, virtual assistant (VA), CRM, and real estate lead generation services to the Client.
By purchasing, subscribing, or engaging with any service offered by crenest, the Client acknowledges and agrees to be bound by this Agreement.

2. Scope of Services

Leadoxys provides the following services, depending on the selected plan or package:

  • Marketing Services: Branding, social media management, content marketing, online advertising, SEO, and campaign management.
  • Virtual Assistant (VA) Services: Administrative support, communication management, CRM data entry, appointment scheduling, and related virtual assistance tasks.
  • CRM Services: Access to the Leadoxys CRM system for lead tracking, communication, and client management.
  • Real Estate Lead Generation: Generating qualified leads through digital marketing campaigns, outreach, and advertising for real estate professionals and agencies.

A detailed scope, timeline, and deliverables for each engagement will be outlined in the service proposal or onboarding document provided to the Client.

3. Term and Duration

  • The Agreement shall commence on the Effective Date and remain in effect until terminated in accordance with Section 12.
  • The term of service may be monthly, quarterly, or annual, depending on the plan purchased.
  • Annual plans are governed by the 180-day refund policy as described in the Refund and Cancellation Policy.

4. Fees and Payments

  • All fees are clearly listed on the website or in the service proposal.
  • Payment may be made via credit/debit card, PayPal, Stripe, or other approved payment methods.
  • Payments are due in advance unless otherwise agreed in writing.
  • Late payments may result in service suspension until full payment is received.
  • Crenest reserves the right to revise prices or service charges upon renewal or with prior written notice.

5. Client Responsibilities

The Client agrees to:

  1. Provide accurate and timely information, credentials, and approvals necessary to perform the services.
  2. Respond promptly to communications to prevent delays.
  3. Refrain from using the services for unlawful or unethical purposes.
  4. Maintain confidentiality of CRM login credentials and access provided by Crenest.
  5. Ensure compliance with marketing regulations (e.g., GDPR, CAN-SPAM, CASL) when using the CRM or outreach tools.

Crenest is not liable for any delay or failure caused by the Client’s failure to cooperate or provide information.

6. Leadoxys Responsibilities

Crenest agrees to:

  1. Deliver services professionally and in accordance with industry standards.
  2. Maintain confidentiality and data protection in all engagements.
  3. Provide ongoing support during business hours for technical and operational queries.
  4. Ensure that all marketing and lead generation practices comply with relevant data and communication laws.

7. Confidentiality

Both Parties agree to keep confidential all proprietary, technical, financial, and personal information obtained during the course of this Agreement.
This obligation continues beyond the termination of the Agreement.

Confidential information may only be disclosed:

  • To employees or contractors bound by confidentiality obligations; or
  • As required by law, court order, or regulatory authority.

8. Intellectual Property

  • All materials, strategies, systems, and creative assets developed by Crenest remain the intellectual property of Crenest unless explicitly transferred in writing.
  • Upon full payment, the Client receives a non-exclusive, non-transferable license to use the deliverables for their own business purposes.
  • The Client agrees not to copy, resell, or distribute any Crenest materials or tools without prior consent.

9. Data Protection and Privacy

Crenest complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Personal Information Protection and Electronic Documents Act (PIPEDA).

  • Personal data collected or processed during the service will be handled securely and only for intended business purposes.
  • The Client agrees not to misuse data obtained through CRM systems or marketing campaigns.

For full details, refer to the Crenest Privacy Policy.

10. Performance Disclaimer

Crenest provides professional marketing and lead generation services but does not guarantee specific business outcomes, sales conversions, or revenue increases.
Results may vary based on market conditions, competition, and Client participation.

11. Limitation of Liability

  • Crenest shall not be liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from the use of services.
  • Total liability for any claim shall not exceed the amount paid by the Client for the specific service giving rise to the claim.
  • The Client assumes full responsibility for compliance with all applicable laws and marketing standards in their region.

12. Termination

This Agreement may be terminated under the following conditions:

  1. By Either Party: With 30 days’ written notice for any reason.
  2. By Leadoxys:
    • For non-payment after 7 days’ grace period.
    • For breach of terms, unethical practices, or unlawful activity.
  3. By the Client:
    • If Crenest fails to deliver agreed-upon services after a reasonable cure period.

Upon termination:

  • Access to CRM and digital tools will be revoked.
  • All outstanding payments must be settled.
  • Confidential data will be deleted or returned upon written request.

13. Refund Policy

Refunds are governed by the Crenest Refund & Cancellation Policy.
For annual plans, refunds may be issued within 180 days of the initial purchase under qualifying conditions.
No refunds will be provided for partially completed monthly services or digital deliverables already rendered.

14. Indemnification

The Client agrees to indemnify, defend, and hold harmless Crenest, its officers, employees, and affiliates from any claims, damages, or liabilities arising out of:

  • The Client’s use of the services;
  • Violation of any laws or third-party rights; or
  • Misuse of data, CRM systems, or marketing tools.

15. Force Majeure

Crenest shall not be held liable for delays or failures in performance resulting from events beyond reasonable control, including but not limited to natural disasters, cyberattacks, labor strikes, or government actions.

16. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of:

  • Ontario, Canada (for Canadian clients)
  • Florida, United States (for US clients)
  • England and Wales (for UK clients)

Disputes shall be resolved exclusively in the competent courts of the relevant jurisdiction.

17. Entire Agreement

This Agreement, along with the Privacy Policy, Terms of Use, and Refund Policy, constitutes the entire understanding between the Parties and supersedes all prior agreements, proposals, or representations.

18. Amendments

Crenest reserves the right to update or modify this Agreement from time to time.
Any updates will be posted on the company’s website with the new effective date.
Continued use of services after such updates constitutes acceptance of the revised terms.

19. Contact Information

For any questions regarding this Agreement, contact:

Email: info@Crenest.us
Support: support@crenest.us
Website: www.crenest.us