Effective Date: 10/01/2025
Company Name: Crenest (“Company,” “we,” “us,” “our”)
Website: www.crenest.us
1. Purpose
This Refund & Cancellation Policy outlines the terms under which clients (“you,” “your,” “customer”) may request cancellations and refunds for services purchased from Crenest.
By purchasing any service or subscription, you acknowledge that you have read, understood, and agreed to this Policy.
2. Scope
This Policy applies to all digital marketing, virtual assistant (VA), CRM, and real estate lead-generation services provided by Crenest, including:
- Subscription-based plans (monthly, quarterly, annual)
- One-time projects or campaigns
- Consulting or managed services
- Service renewals and add-ons
3. General Policy Overview
Crenest is a service-based company where time, expertise, and operational resources are dedicated to each client project immediately upon onboarding.
For this reason, certain services are non-refundable, except where explicitly stated below.
Refund eligibility depends on the plan type, duration of use, and service stage.
4. Cancellation Policy
4.1 Client-Initiated Cancellations
Clients may cancel their service at any time by:
- Sending a written request to info@Crenest.us, or
- Using the cancellation option (if available) within their online dashboard.
Cancellations become effective at the end of the current billing cycle unless otherwise specified.
4.2 Crenest-Initiated Cancellations
Crenest reserves the right to suspend or terminate services without refund if:
- Payment is not received on time;
- The client violates our Terms of Use;
- The client engages in abusive, fraudulent, or illegal activity; or
- Cooperation required to perform the service is repeatedly withheld or delayed.
Clients will be notified before termination except in cases of fraud or abuse.
5. Refund Eligibility
5.1 Annual Subscription Plans
- Annual (yearly) plans are eligible for a refund within 180 days of purchase.
- Refunds apply only to the unused portion of the plan after deducting fees for any months used.
- Setup, onboarding, or customization fees are non-refundable.
- To qualify, clients must submit a refund request before the 180-day period ends.
5.2 Monthly or Short-Term Plans
- Monthly or quarterly subscriptions are not eligible for refunds once services have begun.
- You may cancel future renewals at any time to prevent further charges.
5.3 One-Time Services
- One-time setup, strategy sessions, or design projects are non-refundable once work has started or deliverables have been shared.
5.4 Virtual Assistant (VA) Services
- Refunds are available only before an assigned VA begins working on the account.
- Once work has commenced, refunds are not issued as resources have been allocated.
- Clients may request replacement of a VA or service reassignment if unsatisfied, subject to review.
6. Non-Refundable Items and Circumstances
No refunds will be issued for:
- Partially used subscriptions or unused days after cancellation.
- Completed marketing campaigns, lead lists, or CRM setups.
- Poor performance or low results caused by external factors (e.g., client’s sales process, response delays, market conditions).
- Fees associated with payment gateways or third-party integrations.
- Accounts suspended due to violations of Terms of Use or fraudulent activity.
7. Refund Request Procedure
To initiate a refund:
- Send an email to info@Crenest with the subject line “Refund Request – [Your Name / Company Name].”
- Include your purchase date, invoice number, and reason for refund.
- Refund requests will be reviewed within 7–10 business days.
- If approved, the refund will be credited to your original payment method within 10–14 business days.
Leadoxys may require additional verification or documentation to process the request.
8. Service Pausing and Account Credits
In certain cases, Crenest may offer to pause a subscription instead of issuing a refund.
Paused services retain credits for up to 90 days from the date of pause. After 90 days, unused credits expire automatically.
Account credits are non-transferable and cannot be exchanged for cash.
9. Renewal Policy
All subscription plans automatically renew at the end of their term unless canceled prior to renewal.
Clients are notified via email before renewal whenever possible.
Renewals processed before cancellation are considered valid and non-refundable.
To avoid unwanted renewals, clients must cancel at least 3 business days before the next billing date.
10. Exceptions and Discretionary Refunds
Crenest reserves the right to issue discretionary refunds in exceptional circumstances, such as:
- Duplicate or accidental charges.
- Billing errors on our part.
- Documented service failures directly attributable to Crenest.
In all such cases, refunds will be processed only after internal verification.
11. Chargebacks and Disputes
Initiating a chargeback without first contacting Leadoxys constitutes a breach of this Policy.
Before filing a dispute with your payment provider, please contact billing@Crenest to resolve the issue.
Unauthorized chargebacks may result in:
- Account suspension or termination.
- Permanent restriction from future services.
- Reporting to relevant payment networks for abuse prevention.
12. Modifications to This Policy
Crenest reserves the right to update or modify this Refund & Cancellation Policy at any time.
All changes will be posted on this page with a new Effective Date.
Continued use of our Services after such changes constitutes your acceptance of the updated Policy.
13. Contact Information
For questions or refund requests, please contact:
Email: info@crenest.us
Support: support@crenest.us
Website: www.crenest.us