Skip to content Skip to footer
Crenest
Let's Talk
Crenest

Privacy Policy

Close

Effective Date: 10/01/2025
Company Name: Crenest (“Company,” “we,” “us,” or “our”)
Website: www.crenest.us

1. Introduction

Crenest is committed to protecting your privacy and ensuring your personal data is handled securely, transparently, and in compliance with applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase services, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Scope and Applicability

This policy applies to:

  • All users of the Crenest website and online services.
  • Clients, prospective clients, and business partners.
  • Data collected through direct outreach, marketing, or lead-generation campaigns.

This Privacy Policy complies with:

  • General Data Protection Regulation (GDPR) – applicable to users in the United Kingdom and European Union.
  • Personal Information Protection and Electronic Documents Act (PIPEDA) – applicable to users in Canada.
  • California Consumer Privacy Act (CCPA) – applicable to users in the United States.

3. Information We Collect

Crenest collects both personal and non-personal data to deliver and improve our services.

3.1 Personal Information

We may collect the following categories of personal data:

  • Identity Data: Name, company name, title, business registration number.
  • Contact Data: Email address, phone number, postal address.
  • Billing Data: Payment details, transaction history, invoices.
  • Account Data: Username, password, service preferences.
  • Communications Data: Emails, messages, or calls exchanged with our team.

3.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device and operating system information
  • Pages visited, time spent, and referring URLs
  • Cookies and tracking identifiers (see Section 11)

3.3 Data from Third Parties

We may collect data from:

  • Marketing partners or affiliates
  • Public business directories and real estate databases
  • CRM or advertising platforms (e.g., Google Ads, Meta, LinkedIn)

4. How We Use Your Information

We use your information for the following lawful purposes:

Purpose Legal Basis
To provide and manage our services Contractual necessity
To process payments and issue invoices Legal and contractual obligation
To communicate with clients and prospects Legitimate interest
To send updates, offers, or newsletters Consent or legitimate interest
To improve website performance and analytics Legitimate interest
To comply with applicable laws and tax obligations Legal obligation
To protect against fraud or misuse Legitimate interest

We do not sell or rent personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes for which it was collected;
  • Comply with legal or regulatory obligations;
  • Resolve disputes;
  • Enforce agreements.

When data is no longer required, it will be securely deleted or anonymized.

6. Data Sharing and Third-Party Processors

Crenest may share your data with trusted third parties only where necessary to operate our business. These include:

  • Payment Gateways: Stripe, PayPal, or equivalent processors.
  • CRM & Email Platforms: HubSpot, Zoho, or other tools for communication.
  • Analytics & Advertising Tools: Google Analytics, Meta Pixel, LinkedIn Ads.
  • Hosting Providers: Secure servers and cloud storage solutions.

All third-party partners are contractually obligated to handle your data securely and in compliance with privacy laws.

7. International Data Transfers

Because Leadoxys operates globally, your information may be transferred and processed outside your country, including in the United States, United Kingdom, or Canada.

We ensure all transfers comply with applicable regulations, using Standard Contractual Clauses (SCCs) and equivalent safeguards under GDPR and PIPEDA.

8. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

Under GDPR (UK/EU) and PIPEDA (Canada):

  • Right of Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Obtain your data in a portable format.
  • Right to Object: Opt out of certain processing activities, including marketing.

Under CCPA (California, USA):

  • Right to Know: What personal data we collect and how it’s used.
  • Right to Delete: Request deletion of your personal data.
  • Right to Opt Out of Sale: We do not sell personal information.
  • Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

You can exercise your rights by emailing privacy@crenest.us.
We will respond to all verified requests within 30 days.

9. Marketing Communications

Crenest may send you:

  • Promotional emails and newsletters.
  • Service updates or announcements.
  • Marketing materials relevant to your business needs.

You may opt out at any time by:

We comply with CAN-SPAM (US), CASL (Canada), and PECR (UK) anti-spam regulations.

10. Security of Your Information

We implement industry-standard security measures to protect your personal data, including:

  • Encrypted data transmission (SSL/HTTPS)
  • Secure cloud storage and restricted access
  • Two-factor authentication for sensitive accounts
  • Regular system monitoring and security audits

While we take every precaution, no system can guarantee 100% security. Users share information at their own risk.

11. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Enhance website functionality and user experience
  • Analyze traffic and user behavior
  • Customize content and ads

You can manage or disable cookies in your browser settings.
For more details, see our Cookie Policy.

12. Children’s Privacy

Crenest does not knowingly collect or process personal data from individuals under 18 years of age.
If you believe a minor has provided us with information, please contact us immediately for deletion.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Revisions will be posted on this page with a new Effective Date.
Material changes will be communicated directly via email or website notice.

14. Contact Information

For any privacy-related inquiries, complaints, or data requests, please contact:

Email: info@crenest.us
Support: support@crenest.us
Website: www.crenest.us