Skip to content Skip to footer
Crenest
Let's Talk
Crenest

Terms of Use

Close

Effective Date: 10/01/2025
Company Name: Crenest (“Company,” “we,” “us,” “our”)
Website: www.crenest.us

1. Introduction

Welcome to Crenest. These Terms of Use (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).
By accessing or using our website, purchasing a plan, or engaging with our team, you agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree with these Terms, please discontinue use of our website and Services immediately.

2. About Crenest

Crenest provides digital marketing, virtual assistant (VA), customer relationship management (CRM), and real estate lead-generation services to businesses and professionals (“Clients”).
All Services are delivered online or through remote communication unless otherwise stated in a written agreement.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts in your jurisdiction.
By using our Services, you confirm that:

  • All information you provide is accurate and complete.
  • You are using the Services for lawful business purposes.
  • You are not prohibited from using our Services under any applicable laws.

4. Account Registration

To access certain Services, you may be required to create an account.
You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • All activities that occur under your account.

Crenest reserves the right to suspend or terminate your account if any information is inaccurate, misleading, or violates these Terms.

5. Scope of Services

Crenest provides the following categories of services:

  1. Marketing & Lead Generation: Campaign setup, lead sourcing, digital outreach, and conversion assistance.
  2. Virtual Assistance (VA): Administrative, communication, and operational support for businesses.
  3. CRM Services: Setup, integration, and management of customer relationship platforms.
  4. Consultation & Branding: Strategy sessions, content design, and performance reporting.

Specific deliverables, timelines, and costs are outlined in each client proposal or plan purchased through the website.

6. Payments and Billing

  • All payments are processed securely via third-party gateways such as Stripe or PayPal.
  • Prices are displayed in USD (or local currency where applicable) and are exclusive of applicable taxes.
  • By submitting payment information, you authorize Leadoxys to charge your account for the selected plan or subscription.
  • Subscriptions may auto-renew unless canceled in accordance with our Refund and Cancellation Policy.

Crenest reserves the right to adjust pricing, introduce new charges, or modify billing frequency with prior notice to active customers.

7. Refunds and Cancellations

Refund requests and cancellations are governed by our Refund and Cancellation Policy, which forms part of these Terms.

  • Clients on yearly subscription plans are eligible for refunds within 180 days of purchase, subject to usage conditions.
  • Setup fees, customization, onboarding, or partial monthly usage are non-refundable.
  • Refunds, if approved, are processed to the original payment method within 7–10 business days.

8. Service Delivery and Client Obligations

You agree to:

  • Provide all necessary information and materials required for Leadoxys to perform Services.
  • Respond to communications promptly to avoid delays.
  • Not misuse or resell our Services without authorization.

Leadoxys is not responsible for performance delays caused by inaccurate information, lack of cooperation, or third-party system failures.

9. Prohibited Activities

Users shall not:

  • Use the website or Services for any illegal or fraudulent activity.
  • Interfere with or disrupt website operations or servers.
  • Copy, modify, or reverse-engineer any software or content from Leadoxys.
  • Engage in spam, data scraping, or unauthorized outreach using Leadoxys tools.

Violation of these restrictions may result in suspension or legal action.

10. Intellectual Property Rights

All intellectual property rights, including trademarks, copyrights, designs, logos, and software, belong to Crenest or its licensors.
You may not copy, reproduce, distribute, or commercially exploit any content without prior written consent.

You retain ownership of any data or materials you provide, but grant Crenest a limited, non-exclusive license to use such materials solely for delivering contracted Services.

11. Confidentiality

Crenest agrees to treat all client data, business information, and communication as confidential and not disclose it to any third party except:

  • Where required by law.
  • To subcontractors or partners assisting in service delivery under confidentiality agreements.

Clients likewise agree not to disclose proprietary information about Crenest or its operations.

12. Data Protection

Leadoxys complies with GDPR (UK/EU), PIPEDA (Canada), and CCPA (California) regarding collection and processing of personal data.
Use of our Services is subject to our Privacy Policy, which explains how data is collected, stored, and processed.

13. Disclaimer of Warranties

All Services are provided “as is” and “as available.”
Leadoxys does not guarantee:

  • Specific business results, revenue increases, or conversion rates.
  • Uninterrupted access to the website or Services.
  • Compatibility of Services with all third-party systems.

You acknowledge that results may vary based on external factors such as client responsiveness, market conditions, and campaign execution.

14. Limitation of Liability

To the fullest extent permitted by law:

  • Crenest is not liable for any indirect, incidental, consequential, or punitive damages.
  • Total liability under any claim shall not exceed the total fees paid by the client for the Services in question.
  • Crenest is not responsible for losses caused by client negligence, third-party service providers, or events beyond our control (e.g., outages, cyberattacks, natural disasters).

15. Indemnification

You agree to indemnify and hold harmless Crenest, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your breach of these Terms;
  • Your misuse of our Services; or
  • Violation of applicable laws or third-party rights.

16. Third-Party Links

Our website may contain links to third-party websites or services.
Crenest is not responsible for the content, security, or policies of any external sites accessed through our platform.

17. Suspension or Termination

Crenest may suspend or terminate your account or Services if:

  • You violate these Terms;
  • Payment is overdue;
  • Fraudulent or abusive activity is detected.

Upon termination, all outstanding payments become immediately due.

18. Modifications to Terms

Crenest reserves the right to update or modify these Terms at any time.
Updated Terms will be posted on this page with a new “Effective Date.” Continued use after changes constitutes acceptance of the new Terms.

19. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of:

  • The United States, if you are based in the US;
  • The United Kingdom, if you are based in the UK;
  • Canada, if you are based in Canada.

Any disputes shall be resolved exclusively in the competent courts of the relevant jurisdiction.

20. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@crenest.us
Support: support@crenest.us
Website: www.crenest.us